Return & Refund Policy
At Nagu World, we strive to provide quality services and customer satisfaction across all our offerings. This policy outlines the terms related to returns, cancellations, and refunds.
1. Food Orders & Home Delivery
Due to the perishable nature of food items, returns are not accepted once an order has been prepared or delivered.
Refunds may be considered only in cases of:
- Incorrect order delivery
- Damaged or spoiled food at the time of delivery
Such issues must be reported immediately upon delivery for review.
2. Catering & Event Services
Catering and event-related bookings are subject to the terms agreed upon at the time of confirmation.
Refunds, if applicable, depend on:
- The nature of the service
- Advance notice of cancellation
- Stage of preparation or execution
Partial refunds may apply in certain cases, based on incurred costs.
3. Photography & Decoration Services
Once services are scheduled and preparations have begun, refunds may not be applicable.
Any cancellation or rescheduling requests must be communicated in advance and will be handled on a case-by-case basis.
4. Cancellation Requests
All cancellation or refund requests must be made through official communication channels. Approval of refunds is subject to verification and internal review.
5. Refund Processing
Approved refunds will be processed through the original mode of payment within a reasonable timeframe. Processing times may vary depending on the payment method used.
6. Policy Updates
Nagu World reserves the right to modify or update this Return & Refund Policy at any time without prior notice.
7. Contact Information
For any questions, concerns, or requests related to returns or refunds, please contact us:
Phone: +91 95736 86669
Address: Kappalavenkanna Center, Opposite Sai Swetha Hospital, Tanuku